Phantom Series Alpine Puffer Jacket

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Counterfeit Information

TO PROTECT OUR VALUED CUSTOMERS FROM FRAUD AND DECEIT, ROVOR DECLARES THE FOLLOWING COUNTERFEIT WARNING:​

Customers from all across the world have been complaining that they were defrauded into purchasing “brand new, genuine Rovor goods” at a very low price on various online auction sites (such as eBay.com, Amazon, and Craigslist) and online retail sites that turned out to be low-quality counterfeit copies.

In recent years, the sale of phony Rovor goods has grown dramatically, with most counterfeit production now coming from Asia. Rovor is serious about counterfeiting and works closely with law enforcement, US Customs, and Asian Customs to identify, investigate, and prosecute counterfeiters and knowing counterfeit suppliers and resellers. Rovor thanks you for your assistance in the battle against fake Rovor goods.

Customers from all across the world have been complaining that they were defrauded into purchasing “brand new, genuine Rovor goods” at a very low price on various online auction sites (such as eBay.com, Amazon, and Craigslist) and online retail sites that turned out to be low-quality counterfeit copies.

How You Can Protect Yourself Against Counterfeits

HERE ARE SOME BASIC POINTERS TO ASSIST YOU IN SELECTING GENUINE ROVOR GOODS:

Is the seller a genuine Rovor Dealer or Distributor?

If your response to that “no,” your chances of buying buying a counterfeit garment, rise dramatically.

Is the price of the "Brand New" Rovor Item just too good to be true?

This should be a huge “Warning” to you. If an any point you feel as if an item may be a counterfeit, please reach out to us.

Is the Rovor item being sold through an online auction site?

Does the seller imply that he is giving up his rights to the Rovor garment. because it was a “present” and they don’t need it”?

Sellers of counterfeit Rovor products on the Internet frequently employ these and other deceiving stories.

(eBay, Amazon, Craigslist, or another internet retailer)?

Are you purchasing from an international retailer?

If so, at this time, you are probably purchasing a counterfeit product.

Have you contacted Rovor and requested assistance?

If you’re uncertain about the authenticity of the Rovor item being offered for sale, please contact us to verify the reseller.

If you do these things, your chances of being a victim of a counterfeit purchase decrease considerably.

Changes to this Counterfeit Statement

We may update Our Counterfeit Statement from time to time. We will notify You of any changes by posting the revised Counterfeit Statement on this page.

If you have any questions or concerns regarding a recent purchase, please contact us below.